Customer Care - My Order | Clinique Singapore Skip to main content
account iconarrow-12 iconarrow-16 iconarrow-8 iconarrows-horizontal iconbag-with-plus iconbag iconbottle iconburger iconcall iconchat iconcheck iconcheckbox-selected iconcheckbox-unselected iconclock iconfilter icongift-icon iconinformation iconlist iconlocation iconlogo-clinique iconlogo-clinique_old iconmap iconmic-fill iconminus-12 iconminus-16 iconnew-play-icon iconplus--dark iconplus--light iconplus-12 iconplus-16 iconplus-elclosed iconplus-enclosed-close iconplus-enclosed-hover iconquicklook iconquickview iconradio-selected iconradio-unselected iconsearch-icon iconshare iconshuffle iconsocial-facebook iconsocial-instagram iconsocial-pinterest iconsocial-twitter iconstar iconswitch-off iconswitch-on icontwitter iconvideo-fill iconx-10 iconx-16 icon

Book a personalised consultation with Clinique Skin School!

BOOK NOW
Clinique
Customer Favourites
Clinical Reality
Moisturizer
Foundation
What's Happening
Skin Care
Featured
Moisture Surge™
Even Better Clinical™ Radical Dark Spot Corrector + Interrupter
3-Step Collection
Smart Clinical Repair™ Wrinkle Correcting Serum
Customer Favorites
Category
Moisturizers
Cleansers
Exfoliators
Makeup Removers
Serums
Masks
Eye Care
Lip Care
Oil-Free
Sun Protections & Self Tanners
Hand & Body Care
All Skin Care
Concerns
Acne
Fatigue/Radiance
Uneven Skin Tone & Dark Spots
Dryness & Dehydration
Shine & Excess Oil
Lines & Wrinkles
Pores & Uneven Texture
Loss of Volume
Makeup
Featured
Even Better™ Makeup
Clinique Shade-Match Science
Face
Foundation
BB & CC Cream
Blush
Concealer
Makeup Removers
Powder
Lip
Lipstick
Lip Gloss
Eye
Mascara
Brow
Eyeliner
Eye Shadow
Makeup Removers
Fragrance
Men
Category
Shave & Cleanse
Exfoliate
Moisturize & Protect
Grooming
Concern
Acne
Oil-Control
Sun Protection
Customer Favourites
What's Happening
Featured
Our Philosophy
Foundation Finder
Clinique Shade-Match Science
Customer Favourites
Virtual Skin School Classes
3-Step Collection
New Arrivals
Smart Clinical Repair™ Eye Cream
Moisture Surge™ Hydrating Lotion
High Impact Lash Amplifying Serum
Lazada
Sephora
Metro
TANGS
BHG
Takashimaya
Isetan
iShopChangi
Chat & Shop
Key Ingredients
Contact Us
Find a Store
user avatar
Sign out
Hi
Email sign-up
Member
Email sign-up
Member
Find a Store
user avatar
Sign out
Hi

Help Topics

  • Help Topics
  • My Orders
  • Shipping
  • Returns & Exchanges
  • My Account
  • General Information
  • Shopping Online
  • Email Us
  • Meet Our Consultants
  • Chat Now

My Order

  • Where is my order?
  • Order processing
  • Order inquiries
  • Live Chat
  • Order cancellations
  • Re-order from previous purchases

Where is My Order?

You can access your order status and history by signing in and viewing in your account.
You may also reach us for status updates, 24/7 at toll-free 1-800-419-4041, email us or chat with us (Monday thru Friday 8AM – 10PM EST, Saturday and Sunday 10AM – 8PM EST)

back to top

Order Processing

Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. (11 AM ET for USA brands)
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

back to top

Order Inquiries

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier?s Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

back to top

Live Chat

Have a question about your order? Representatives are available Monday - 8AM to 10PM; Saturday & Sunday 10AM to 8PM.

back to top

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-800-419-4041. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Online Customer Service at 1-800-419-4041 or via email.

back to top

Did you know?

Your Internet Explorer is out of date.

To get the best possible experience using our website, we recommend you upgrade to a modern browser.
To download a newer web browser, click on the upgrade button below.

Upgrade Now
 
SHOP
Cleansers
Moisturizers
Makeup Removers
Foundations
Men's
Fragrances
Shop Online
ABOUT
Our Philosophy
Privacy Policy
Terms and Conditions
Accessibility
NEED HELP?
Email Us
Store Locator
SOCIAL
Facebook
Instagram
YouTube
  • United Kingdom
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Chile
  • China Mainland
  • Colombia
  • Czech Republic
  • Danmark
  • France
  • Germany
  • Greece
  • Hong Kong, SAR of China
  • Hungary
  • India
  • Israel
  • Italy
  • Japan
  • Korea
  • Malaysia
  • Mexico
  • Middle East
  • Netherlands
  • Norway
  • New Zealand
  • Russia
  • Panama
  • Peru
  • Phillippines
  • Poland
  • Portugal
  • Republic of South Africa
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Taiwan, China
  • Thailand
  • Turkey
  • United States
  • Venezuela
  • Vietnam

© Clinique Laboratories, llc. All Rights Reserved

Success! The following item has been added to your bag:You haveitemitemsin your bagWorks for all skin types.Very Dry to DryDry CombinationCombination OilyOilyskin typesizeshade